Frequently asked questions
What is the free checked baggage allowance for infants not occupying a seat?
Infants not occupying a seat are allowed one piece of checked baggage with a maximum weight of 10kg (22 lbs). The sum of the three dimensions should not exceed 115cm (45 inches). Additionally, one collapsible stroller can be checked free of charge.
What is the baggage allowance for international student passengers?
International students traveling in Premium Economy or Economy Class can add one piece of baggage within the standard allowance for adults. This applies only to students under 30 years old who study in a country different from their nationality. Certain conditions, such as providing a passport, visa, and student ID, must be met.
Are there any restrictions for international students when booking with Economy Saver or Economy Light fares?
Yes, international students are not entitled to additional baggage allowance when booking Economy Saver or Economy Light fares.
What happens if I exceed the baggage allowance?
Excess baggage will be charged according to the weight and size of the items. Charges vary depending on the domestic or international flight and the destination region.
What are the charges for excess baggage on international flights?
Excess baggage fees depend on the weight, dimension, and region. The fees are calculated based on the specific itinerary and are charged per piece or per kilogram.
Can I check in baggage at the boarding gate?
Yes, you can check in baggage at the boarding gate for flights from South Korea to the Chinese mainland. Fees will be charged based on the baggage type and weight.
What is considered special baggage?
Special baggage refers to items that are oversized or have special transport requirements, such as sports equipment (e.g., golf, skiing, bicycles), diving gear, and inflatable balls. These items need to be packed in a durable container and may have specific weight and size limitations.
Are there any fees for carrying special baggage?
Yes, special baggage may incur additional fees depending on the item type, weight, and size. Please refer to the specific guidelines for each item to ensure it meets the transportation requirements.
Can I bring my pet on board with China Southern?
Yes, you can bring your small animal, such as a domesticated dog, cat, or bird, with China Southern. However, they must meet certain criteria. You must apply at least 4 hours before departure for domestic flights and 6 hours before for international flights.
Are there any types of animals that cannot be transported?
Yes, China Southern does not allow the following animals:
- Short-nosed dogs or cats
- Animals too small, like turtles, mice, or ornamental fish
- Animals that are too large for the cage restrictions
- Animals that pose a safety hazard
- Wild or aggressive animals, including snakes
Can my small animal travel in the cabin with me?
Typically, small animals must travel in the cargo hold. However, guide dogs and hearing dogs may be permitted in the cabin, as long as they meet China Southern's specific requirements.
What are the cage size and weight limits for transporting small animals?
The cage size for a single small animal should not exceed 90x60x66 cm and should not be smaller than 5x15x20 cm. The maximum weight (including the animal, cage, and food) should not exceed 32 kg.
Do I need to provide any documents for my pet?
Yes, for domestic flights in China, you must present an animal quarantine certificate. For international flights, you'll need a Certificate of Quarantine, Rabies Immunization, and other documents required by the destination country.
How early should I check in if I’m bringing a small animal?
You should check in at least 120 minutes before your flight departure to allow time for your animal’s check-in process.
Can my emotional support dog travel with me as a service dog?
No, emotional support dogs are not accepted as service animals. Only trained service dogs (such as guide or hearing dogs) are allowed for transport as service animals.
Is there any cost for bringing a service dog?
No, service dogs can travel free of charge and do not count against your baggage allowance, provided they meet the necessary criteria.
Who is responsible if something happens to my pet during the flight?
You, as the passenger, are responsible for your pet’s well-being during transport. China Southern is not liable for any injury, illness, loss, or delay, except in cases of airline fault.
Can my pet travel on connecting flights?
Currently, China Southern does not allow small animals on connecting flights. Be sure to make arrangements accordingly.
What documents are required for service dogs?
Service dog owners must provide a medical certificate, identity proof, and any required quarantine documentation for the dog.