Frequently asked questions
What happens if my luggage exceeds the free allowance?
If your luggage exceeds the free baggage allowance, it will be considered excess luggage and will be subject to additional fees. These fees vary based on the weight and time of payment.
What are the excess luggage fees?
Small (up to 20 kg):
- Pre-registration: 35-40 EUR per piece
- At the airport: 70-80 EUR per piece
Standard (up to 25 kg):
- Pre-registration: 40-45 EUR per piece
- At the airport: 80-90 EUR per piece
Heavier (up to 30 kg):
- Pre-registration: 50-60 EUR per piece
- At the airport: 100-120 EUR per piece
Can I combine the weight of multiple luggage pieces?
No, each piece of luggage is considered separately, and the weight cannot be combined. Each piece is charged according to the above fees.
What if I exceed the weight or size limit for my checked luggage?
If you exceed the weight or size limit, you will be charged additional fees. The fee for exceeding the weight/size by up to 10 kg is 45 EUR, and for exceeding by up to 20 kg, the fee is 80 EUR. These fees are non-refundable.
Are there any special allowances for babies or children?
Children under 2 years old are allowed one folding stroller and up to 10 kg of luggage, with dimensions of 50x40x25 cm.
What items are allowed in my hand luggage?
You may carry one hand luggage piece within the size limit of 40x30x20 cm. Additionally, items like coats, umbrellas, cameras, and crutches are allowed in limited amounts. For children, baby food and a small basket are permitted. Passengers with limited mobility may carry a wheelchair or crutches.
What items are prohibited in hand luggage?
Prohibited items include firearms, explosives, sharp objects (e.g., knives or scissors longer than 6 cm), work tools, and chemicals like tear gas or pepper spray. A complete list of prohibited items is available in the official policy.
What if I need to bring special luggage?
Special luggage such as fragile or oversized items (e.g., musical instruments) must be arranged in advance. You may also request additional seating for such items (CBBG) to place them on a passenger seat. The weight for special luggage cannot exceed 75 kg, and the maximum dimensions depend on the aircraft.
What is the Pet in Cabin service?
For passengers traveling with pets, the fee is 70 EUR per pet in the cabin. Please check the specific conditions for traveling with pets.
Is there a gate baggage fee?
Yes, if your hand luggage exceeds the allowed size, a gate baggage fee of 105 EUR will apply.
Can I check in special luggage on a code-share flight?
Excess luggage fees, baggage allowances, and policies may differ if you are flying on a code-share flight. Please verify the details with the airline before your flight.
Can I be seated next to the emergency exit if I have special luggage?
No, passengers with special luggage (CBBG) are not allowed to sit near the emergency exits for safety reasons.
Are the fees for excess luggage refundable?
No, any fees charged for excess luggage are non-refundable.
What are the rules for transporting ski or snowboard equipment?
Ski or snowboard equipment includes skis or snowboards, ski poles, ski boots, and bindings. The equipment must be packed properly to avoid damage and to protect other luggage during the flight.
How should I pack my golf equipment for travel?
Golf equipment consists of a golf bag containing up to 14 clubs, 12 golf balls, and one pair of golf shoes. Ensure it is packed securely to prevent damage.
Can I travel with my bicycle?
Non-motorized bicycles (including racing or tandem bicycles) are allowed. The bicycle must be packed according to the following: fix the handlebars parallel to the frame, disassemble the pedals, and deflate the tires. You must pack them in a suitable container for transport.
What if I want to bring fishing equipment?
Fishing equipment consists of a box for accessories, a bag or basket for clothes, and a fishing rod. It must be properly packed to prevent damage during the flight.
Are there extra charges for transporting sport equipment?
Yes, sport equipment (up to 30 kg) has the following fees:
- Pre-registration: 60 EUR per piece
- At the airport: 120 EUR per piece
These fees are non-refundable.
How can I transport my pet on a Flyone flight?
Flyone only accepts dogs and cats in the cabin with prior agreement. The pet must be transported in a special container, with a maximum weight of 8 kg, and the dimensions must not exceed 115 cm (50x40x25 cm). A fee of 70 EUR applies for transporting pets, and they are not included in the free luggage weight limit.
What are the conditions for transporting pets?
Pets must meet the following conditions:
- Be healthy, clean, and non-pregnant.
- Not disturb passengers.
- Be transported in an appropriate container, which allows the animal to sit, turn, and lie down naturally.
- Pets must be booked at least 24 hours prior to flight and can only travel in the cabin, not in the luggage department.
What documents do I need for my pet’s transport?
Passengers must present:
- The pet's passport.
- Health certificates.
- A vaccination record.
- Export/import/transit permits.
- An electronic transponder or visible tattoo for identification.
Can I transport a guide dog with me?
Yes, guide dogs for passengers with reduced mobility are allowed free of charge. They must meet specific conditions:
- The passenger must provide a certificate confirming the guide dog’s status.
- Guide dogs are not allowed to sit in a seat or in a container.
- They must wear a muzzle or leash and remain with the passenger throughout the flight.
Are there any restrictions for traveling to/from Great Britain, Ireland, Dubai, and Portugal with pets?
Due to specific regulations, transporting pets to/from these destinations may not be possible.
What is the “Gate Baggage Fee” and when does it apply?
If your hand luggage exceeds the allowed size (40x30x20 cm), a "Gate Baggage Fee" of 105 EUR will apply when boarding.
What is allowed for children under 2 years old?
In addition to the hand luggage, children under 2 years old are allowed:
- Baby food in reasonable amounts for the flight.
- A small basket for babies.
- A pliable pushchair, which will be handed over before entering the airplane.