Frequently asked questions
Can I transport sports equipment as part of my baggage allowance?
Yes, sports equipment under 150 cm in length (e.g., golf bags, skiing gear, surfboards) is transported free of charge within the baggage allowance. If the allowance is exceeded, a fee of CHF 60 per item will apply.
What are the fees for large sports equipment?
For items longer than 150 cm, a fee of CHF 120 per item per route is charged. Equipment exceeding 280 cm in length requires special approval and must be requested in advance.
How are bikes transported?
Bikes must be securely packed (handlebars turned inwards, pedals removed) and cost CHF 60 per item per route. Transport is limited per flight, so contact the Service Centre early to confirm availability.
Where can I find information about prohibited items?
For detailed guidelines on restricted and prohibited items, visit www.bazl.admin.ch or the "For Your Safety" section on Zurich Airport's website.
Can I carry personal tracking devices in my baggage?
Yes, activated personal tracking devices are allowed in checked baggage if the battery does not exceed 2.7 Wh and the lithium content is under 0.3 g. Devices must be stored securely to avoid damage.
Can animals be transported on Helvetic Airways?
Yes, animals like dogs and cats can be transported, but they must be registered during booking and placed in a suitable container. Approval is subject to space and safety considerations.
What is the policy for transporting animals in the cabin?
Animals up to 8 kg (including their transport container) can travel in the cabin for a fee of CHF 80 per route. The container must be watertight, remain closed, and fit under the seat (max dimensions: 56x32x27 cm).
How are animals transported in the cargo hold?
Animals over 8 kg are transported in the cargo hold in IATA-approved, watertight containers. Fees vary based on the container’s size and weight. Contact the Service Centre well in advance to arrange this service.
Are there any restrictions for transporting animals on certain routes?
Yes, some routes may prohibit animal transport due to quarantine regulations. The passenger is responsible for ensuring compliance with entry requirements and providing necessary health certificates.
What are the fees for animal transport containers?
Fees depend on container size:
- Category 1 (57x37x36 cm, 4 kg): CHF 105
- Category 2 (71x50x51 cm, 6 kg): CHF 105
- Category 3 (82x57x60 cm, 10 kg): CHF 210
- Category 4 (93x65x68 cm, 14 kg): CHF 210
Does Helvetic Airways take responsibility for an animal’s health during transport?
No, the airline does not accept liability for any potential health impacts on animals during flight. Ensure all health checks and documents are complete before travel.
Where can I find more information about traveling with pets?
Visit the Federal Food Safety and Veterinary Office’s website for detailed guidelines: Travelling with pets (FSVO).